Credence Speakers warrants its speakers to be free from defects in material and workmanship under normal use for a period of one (1) year from the date of the original purchase. A copy of the original bill of sale is required for warranty coverage.
Items not covered by warranty are: speakers damaged from accident, misuse/abuse, or neglect; modified speakers (including, but not limited to, customized painting and the use of silicone as a gasket); speakers damaged from shipping; speakers damaged from incorrect installation (such as holes caused by screwdrivers), improper wiring, or incorrect voltages; or speakers that have been reconed or repaired by entities other than Credence Speakers. Further, any Credence Speakers product on which the date code has been defaced, modified, or removed is not covered by this warranty.
Credence Speakers will repair or replace, solely at its discretion, all speakers determined to be covered by Manufacturer’s Warranty. In the event that Credence Speakers chooses to replace a speaker, replacement speakers will be covered for the remaining portion of the original warranty period. Discontinued models may be replaced with equivalent products.
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Speakers returned for warranty must be shipped freight prepaid. Credence Speakers will not pay the shipping or freight charges to return the speaker from you to us.
If the speaker was purchased from an authorized dealer, the speaker must be returned to that authorized dealer.
If the speaker was purchased directly from Credence Speakers, the speaker must be returned to Credence Speakers using the following instructions:
Package the speaker using the original carton and inner packing, or:
Take the speaker to a shipping center (such as Mail Boxes PlusR) for packaging, or:
Use the following packing instructions:
Using a large piece of corrugated cardboard with the corrugations running vertically, cut out a section that is two inches wider than the speaker. Cut the length at least four times the measurement for the width of the cardboard (see figure 1).
With the speaker face down and about 11 inches from the edge (as shown in Figure 1), fold the left edge of the cardboard over the back of the speaker. Holding this flap against the speaker, continue to wrap the cardboard around the speaker until the entire length of the cardboard is used. Tape the loose flap down to the wrapped speaker with clear, strong packing tape (see Figure 2).
Push down the edges on both ends and secure with clear, strong packing tape. The speaker should be wrapped tightly so that it cannot slide within the cardboard sleeve (see Figure 3).
Place in a box large enough to allow for plenty of shipping material (bubble wrap, newspaper, etc.) to surround the entire speaker (see Figure 4). Do not use packing peanuts!
Figure 2 Figure 3 Figure 4
A copy of the original invoice must be included with the returned speaker.
Return the speaker freight prepaid to Credence Speakers, Inc., Attention: Warranty Dept., 13075 Ogden Landing Road, Kevil, KY 42053.
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Credence Speakers will notify the customer with a Failed Warranty Coverage notice if a speaker is determined to not be covered by this warranty. The customer must notify Credence Speakers within two (2) weeks after receiving the Failed Warranty Coverage notice for disposition of the speaker. If no disposition instructions are received, the speaker will be destroyed. Freight charges for returning non-warranted speakers must be prepaid to Credence Speakers.
This warranty is not transferable. The provisions of this warranty are in lieu of any other written warranty, whether expressed or implied, written or oral. Credence Speakers maximum liability shall not exceed the actual purchase price paid by you for the product. In no event shall Credence Speakers be liable for special, incidental, consequential or indirect damages.
This warranty gives you specific legal rights. You may also have other rights which vary from state to state.
Credence Speakers, Inc.
13075 Ogden Landing Road
Kevil, KY 42053
Toll Free (866) 210-8731
e-mail us for more warranty help
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